Shipping

Shipping:

Each piece is thoughtfully packaged to ensure it arrives in perfect condition. 
Pre-orders ship within 6–8 weeks. Ready-to-ship items ship within 2-3 business days.

Damaged Goods
Every piece is packed with great care.
If your order arrives damaged, please:

Take clear photos of the item and its packaging.
Contact us within 48 hours at paheliceramics@gmail.com
We’ll do our best to resolve the issue quickly and kindly.



How Custom Orders Work

Bring your ceramic ideas to life through our handcrafted custom creation process.

1

Submit Your Idea

Share your custom design, inspiration, reference images, sketches, dimensions, patterns, or themes that are meaningful to you.

Submit Design
2

Consultation & Pricing

We'll review your concept, discuss any refinements, answer questions, and provide a detailed quotation based on complexity and size.

3

Approval & Payment

Once you're happy with the final design proposal, we'll confirm the order details and arrange payment to begin production.

4

Production Timeline

Each ceramic piece is handcrafted and typically requires around 15 days for creation, followed by approximately 15 days for drying and firing.

5

Delivery & Follow-up

After final quality checks, your ceramic piece will be carefully packed and shipped. We'll follow up to ensure you're delighted with the result.